Import & customs
Import procedures, customs formalities, duties and forwarding.
Services
Fulfilment from customs to the customer’s door
Everything between your pallet and an EU customer is on us.
What we offer
Complete fulfilment under one roof
Everything between your pallet and an EU customer is on us — one partner, one invoice.
Warehousing
Flexible storage that scales with sales.
Order fulfilment
Same-day pick & pack from your webshop.
EU-wide delivery
Parcels arrive in 1–3 working days.
Returns & exchanges
EU return address, inspection and restocking.
Website compliance
EU standards, GDPR and system integration.
How it works
Goods enter the EU once. After that every order is a domestic EU shipment.
You handle product and sales. Import, warehousing, packing and delivery are our job.
You ship the goods
One shipment from your region to our warehouse in Slovenia.
We import and clear
Import, customs formalities and forwarding for the whole shipment.
We store and pack
Orders enter our system and are packed the same working day.
We deliver to the buyer
The parcel arrives within 1–3 days, with no duties at the door.
Delivery
EU delivery in 1-3 days, no import tax for the buyer
Your goods enter the EU once and then travel as domestic parcels to customers in all 27 member states.
FAQ
What people ask us most
Question not answered? Write to contact@balkangateway.com
We are the importer and sender inside the EU; you retain ownership of the goods and brand.
Parcels from our Slovenian warehouse arrive in 1–3 working days.
No. Duties are paid once when goods enter the EU.
In our Slovenian fulfilment centre, with partner warehouses available across Europe.
Invoices, packing lists and proof of origin. Our team guides the process.
For Shopify stores, we offer a public Shopify-approved app for fast and seamless integration. Orders and product quantities are synchronised with our platform immediately. The app is available on the Shopify App Store.
For WooCommerce stores, we also offer our own specialised WooCommerce plugin.
For custom websites, we provide detailed REST API documentation and IT support. Documentation is available at docs.fulfillio.si.
Your success in the European market is waiting
Book an intro call and find out what selling in the EU through our warehouse costs.