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FAQ
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Question not answered? Write to contact@balkangateway.com
We are the importer and sender inside the EU; you retain ownership of the goods and brand.
Parcels from our Slovenian warehouse arrive in 1–3 working days.
No. Duties are paid once when goods enter the EU.
In our Slovenian fulfilment centre, with partner warehouses available across Europe.
Invoices, packing lists and proof of origin. Our team guides the process.
For Shopify stores, we offer a public Shopify-approved app for fast and seamless integration. Orders and product quantities are synchronised with our platform immediately. The app is available on the Shopify App Store.
For WooCommerce stores, we also offer our own specialised WooCommerce plugin.
For custom websites, we provide detailed REST API documentation and IT support. Documentation is available at docs.fulfillio.si.